Richard F. Williams
1235 11th Terrace SW
Vero Beach, FL 32962
magindat@gmail.com
www.richardfwilliams.info
(772) 216-2833

SKILLS SUMMARY

Fifteen years of progressive experience in system, network and communications analysis and management for secure entities including banking and social services. Strong LAN/WAN and client/server knowledge. Experience with telephony including PBX and VoIP. Deep knowledge of the concepts of telephony and its use in the business environment including Call Centers and Auto Attendants. Proven cost-savings through implementations of remote deployment and support, working efficiencies, quality purchasing/leasing, and effective vendor/contractor management. Proven experience with creation and maintenance of WAN nodes. Proven disaster recovery experience. Most recently expereience with Managed services as well as Haas and Saas.

EXPERIENCE

TotalCareIT
Melbourne, FL
4/2009-1/2010
Business Operations Engineer
- Manage the daily activities of 3 engineers, 2 inside sales people, a NOC, and a remote help desk.
- Perform workstation and server work remotely for customers on varied network types and platforms,
- Project plan, project administration: Microsoft Small Business and terminal Server 2000, 2003, 2008 with Exchange and Active Directory.
- Install and administer BlackBerry Enterprise and Professional server.
- Install and maintain many different types of software.
- Become proficient and heavily utilize, and customize ConnectWise software for customer and internal documentation, scheduling, sales, marketing, etc.
- Become Proficient and develop a quality working relationship with Zenith Infotech as a NOC and HelpDesk provider.
- Quality control all work performed.
- Provide betwork planning, disaster recovery planning, cost forcasting and ROI for current and potential new customers.
- Meet with business principals, executives, decision makers and stakeholders to asses current issues and needs and provide the appropriate services to gain network efficiency, productivity and effective ROI.
- Provide onsite sales engineering for new projects.
- Author universal service and managed service contract documents and addenda.
- Work with customers to ensure network stability and satisfaction on a daily basis.

Brevard Family Partnership c/o Vaco Technologies
Melbourne, FL
10/2008-4/2009
Network Administrator (IT Manager)
- Restructure IT Department via authoring Policy and Procedure, upgrade equipment/software, new software, relationships, training, etc.
- Manage IT department consisting of 1 engineer and 1 technician and several outsource vendors
- Directly author compliant IT department and IT usage Policy and Proecedure.
- Implement such network improvements as: DiskKeeper, TrackIT!, Patch Management, ScriptLogic Desktop Manager, ADManager, off-site backup, etc.
- Implement an effective trouble ticketing system with IT and user policy and procedure.
- Install/Configure TrackIT! for the business model
- Upgrade MS Exchange from 2003 to 2007
– Upgrade/maintain BlackBerry Enterprise
- Train staff on hardware, software, best practices, policy/procedure, compliance, disaster recovery, security, TrackIT!,
- Install new Windows Server 2003 Domain Controllers at all locations
– Consolidate former DC equipment to IT department server
- Plan and implement complete network redeployment of new servers and workstations
- Develop plans for: Disaster Recovery and File Security (Distributed File System) and deployment of 150+ new workstations/laptops
- Plan implementation for Windows 2008 Server, HyperV, DoubleTake
- Create/Rekindle/Maintain relationships with vendors, State of Florida DCF, and other ‘sister’ organizations.
- Produce and implement policies and procedures to gain compliance with auditing bodies, resulting in a zero exception department audit.
- Re-work and implement a department budget
- Forcast future costs and provide immediate ROI and compliance, personnel and efficiency benefits for approval of budget for above implementations
- Perform supervisory duties such as: performance appraisals, scheduling, etc.
- Earn Vaco Technologies Consultant of the Quarter award for this effort.

RBC BANK
Vero Beach, FL
2/10/08-9/10/08
Continuation of duties from IRNB, plus:
** Only IT staff of 15 in Florida retained for the transition from IRNB to RBC Bank **
- Responsible for managing infrastructure, routing and telephony transitions.
- Work closely with IRNB executives, staff and management and RBC departments to migrate users, electronic documents and data to new systems.
- Administration of telephone system, PBX.
- Design and implement call routes and auto attendants.
- Manage and coordinate call center migration and integration.
- Quality control 11 branch voice and data transitions.
- Maintain stability and ease transition in all IT facets for internal and external stakeholders.

Indian River National Bank (Now RBC)
Vero Beach FL
06/2005-2/10/08
Telecommunications Implementation (300+ nodes)
- Solely responsible for PBX MAC’s and telecom inventory. Responsible for data circuit monitoring, testing and troubleshooting.
- Research, deployment and support of a secure document imaging solution including circuit maintenance to accommodate.
- Lead on point-to-point T-1 upgrade to MPLS project including VoIP.
- Call Center creation and maintenance. VRU maintenance and troubleshooting. Interface VRU to PBX and CC.
- Software deployment through Active Directory. Assimilation of affiliate banks via AD and on-site training and support.
- Implemented secure remote desktop assistance.
- Creation and deployment of images. (Ghost)
- Specially configured email clients to fit holding company using scripts and Active Directory.
- Consulted regularly by parent company for project, policy, security and deployment
- Lead hardware/software conversion team when assimilating new affiliate banks
- **Only IT staff in Florida retained (extended) with RBC. Purposes of telephony and communications conversion.**

Harbor Federal Savings Bank
Fort Pierce, FL
12/2001-6/2005
Hardware and Software Engineer Supervisor (1000+ nodes)
- Manage the daily activities of 3 engineers.
- Coordinate efforts with other sections of the IT department and other departments such as facilities and training.
- Maintain software, hardware and distributor vendor relationships.
- Manager of key operational teller platform software
- Manager of IT functions for the Appraisal department
- Work directly with department managers or leads for project planning and implementation
- Present project plans to executive staff
- Remote PBX programming, MAC’s, new nodes. VoIP (node to node).
- Circuit and router monitoring. Cisco, Motorola Vanguard.
- Work with LEC’s, ILEC’s and CLEC’s for best service vs. cost. (Experience with: Qwest, AT&T, BellSouth, Sprint, ITC)
- Responsible for several servers including MSSQL, fax server and branch servers (Novell and Windows). PBX to fax server.
- Lease maintenance and due diligence research to keep PBX system current and cost effective.
- New circuit orders and turn-up. FDDI fiber ring installation through four main buildings. (Still in use)
- Solely and/or directed a team to open new branches and facilities from construction and infrastructure through to end use including telecommunications, hardware, WAN, desktop image, training and support. 
- Infrastructure manager. Write and maintain cabling/infrastructure specifications. RFP and vendor maintenance and QC.
- Plan, cost forecast, and implement infrastructure installations with a minimum 5-year design lifespan.
- Creation, maintenance, storage and deployment of department and branch images. (Ghost)
- Network deployment of software.
- Proven Disaster Recovery experience. Coordinated movement of over 200 staff, 2 back office rebuilds, 2 branch rebuilds, 2 new branches and all circuit and infrastructure recovery and monitoring post 2004 hurricanes.
- Train and support staff of 3 field service/helpdesk technicians for hardware, software and printing.
- Purchasing and inventory control. Purchasing up to $250,000 per order.
- Cash Dispenser and ATM installation, integration and maintenance/troubleshooting.

State of Florida Department of Children and Families
Fort Pierce, FL
12/1997-5/2001
Telecommunication Specialist II (750+ nodes)
- Solely responsible for all communications management including: land phone, cellular, paging, calling cards and voice and data circuits.
- Constant technology and effieciency improvement through vendor management and effective ROI forcasting.
- PBX and ESSX programming and MAC’s. Circuit and router monitoring and config. Cisco, Bay Networks. ATM circuits.
- Windows desktop engineering and management. Remote meeting set up and administration.
- Write and use databases to manage several equipment and furniture inventories and manage grants and donations.
- District website authoring and management.
- Novell Administration. Upgraded from 3.11, to 4.11, then to 5.

Pool Mart, Inc.
Stuart, FL
5/96-11/97
- Webmaster of world's first internet swimming pool supply retail web site
- Store manager
- Manage and coordinate 3 employees, 1 repairman, 2 service technicians
- Computerize point of purchase
- Manage store inventory
- Maintain vendor relationships
- Customer service

BLN (the Bio-Lab Network)
Melbourne and Port St. Lucie, FL
6/93-5/96
- Administrative Assistant
- Manage the daily duties of 6 employees. 2 inside sales, 1 outside sales, 1 warehouseman, 2 route drivers
- Maintain vehicle safety inspections and driver's logs
- Receivables, collections
- Lead and coordinate regular inventory control including base inventory and cycle counting
- Account maintenance
- Credit approval authority
- Invoicing

Old America Stores
Framing Department Manager
12/91-5/93
- Department manager of staff of 4
- Purchasing, inventory
- Custom picture framing
- Reatil management

Publix Supermarkets
Front Service Coordinator
7/86-12/92
- Coordinate and schedule up to 19 employees
- Supervise store closing procedures
- Key holder
- Supervise after-hours projects such as floor waxing and holiday product delivery, stock and display
- Customer service
- Bonded cashier 

SYSTEMS PROFICIENCY

Hardware
Inter-Tel PBX systems. Cisco and Vanguard Routers. Cisco, 3com, Linksys, Bay networks switches and hubs. Infrastructure and cabling. Smart jacks. Media converters. Major makes and models of PCs and Servers. Test equipment, tools. LAN, WAN, LEC, CLEC, IP, MPLS, T1, Frame Relay, PBX, VoIP, IBM, Compaq, HP, Dell, Gateway, firewalls.

Major Operating Systems and Software
Windows NT through 2003 server including Active Directory, DOS through Windows XP OS, MS Office through 2003, Novell 3.11 through 6.5, Groupwise, Zenworks, and hundreds of individual software. Many COTS.  MS Access, MS SQL Server, IAS proxy server, Ghost, WinInstall, FrontPage, VNC, Citrix. AS400 administration and printing.

Unique Abilities
Asses business needs and implement communications solutions to match needs and handle growth. Construction knowledge which is useful for infrastructure design and implementation. Purchasing and inventory control background. Training background. First-hand disaster recovery experience. Authoring and maintenance of standards and procedures. Technical writing. Desktop Publishing.

EDUCATION

Rocheville University 2004 Bachelor of Science, Liberal Arts
Rocheville University 2004 Master of Computer Information Science
Florida Institute of Technology 1989-1992
Brevard Community College 1989
Indian River Community College 1994-2005
Numerous Role Specific Training (Cabling Voice and Data, Telecom I and II, Inter-Tel Programming, etc.)